As your Internet Pharmacy, PharmacyKwik can offer a wide range of services and facilities for you and your family.

We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.

Repeat Dispensing
We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.

Medicine Containers
All medicines are dispensed in child resistant containers unless you ask us not to.

Please remember: Keep all medicines out of the reach and sight of children. Our pharmacist can advise you on safe storage of medicines.

NHS Unwanted Medicines Service
Please return all unwanted medicines to the pharmacy where we will dispose of them safely.

NHS Health Advice and Self-Care
The pharmacist and our trained assistants are available for advice on all medicines and minor ailments. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. Self Care information is also available on our user friendly website: We can also direct you to other sources of advice and assistance if we cannot help you ourselves.

Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as interactions between medicines and will help us deal with any queries you may have.

We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.

We provide the above NHS services on behalf of:
NHS Bury Clinical Commissioning Group
21 Silver Street,
Bury, BL9 0EN
Tel: 0161 762 3100

Other Services:

Repeat Prescription Service
We offer a repeat prescription service. Please ask our pharmacist for further details about this.

Medicines Sales
We stock a vast range of over the counter medicines, vitamins and mineral supplements and other health & beauty products, please visit for further information.

Holiday Healthcare
We can advise on medical requirements for travellers, including anti-malaria treatments. We also stock a range of sun care creams, bite and sting relief creams, flight socks and over the counter travel sickness remedies.

We also provide Care Home Services, Home Delivery Services and a Gluten Free Food Supply Service. Please email or call to discuss these NHS enhanced services.

Private Prescriptions
We can dispense private prescriptions as prescribed by your doctor. Please email or call our team on: 0161 773 1456 with details of your prescription for more information including up to date prices.

If you would like any more information about any of the services mentioned in this leaflet, please call us on free phone 0800 023 2295 or email

Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.

If you have any suggestions, comments or complaints please speak to a member of staff either by calling PharmacyKwik on 0800 023 2295 or alternatively you can email is on

We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.

We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.

You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services:

Patient Advice and Liason Service (PALS):
Care of The Patient Services Team,
Greater Manchester Commissioning Support Unit,
St. James House, Pendleton Way,
Salford, M6 5FW

An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS. Please use the telephone number below to get in touch with ICAS or for further information:

Tel: 0808 802 3000

Our staff work extremely hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.

We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.

When we are closed:
When this pharmacy is closed, for any health problem advice and details of other health services, contact NHS Direct, 24 hours a day.

Call 111 or visit:

Rear Unit, 56 Parksway,
Prestwich, Manchester,
M25 0JB
Tel: 0161 773 1456

GPhC Premises Registration Number: 1116209

OPENING HOURS: Monday – Friday: 9am – 8pm | Saturday: 9am – 7pm
This pharmacy is owned by: Allbro’s Pharmacy Ltd.

  • 0800 023 2295

Please answer the following questions:

(It is important that you answer the following questions accurately in order for us to process your order, failure to do so will result in your order being delayed OR cancelled.)


Exterol Ear Drops (8ml Bottle) by Dermal
Exterol Ear Drops (8ml Bottle): contains 5% w/w urea hydrogen peroxide as the active ingredient (the same active ingredient that is found in Otex products)....

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Full Description

Exterol Ear Drops (8ml Bottle): contains 5% w/w urea hydrogen peroxide as the active ingredient (the same active ingredient that is found in Otex products). It also contains the inactive ingredients 8-hydroxyquinoline and glycerol. 

The active ingredient works by softening the hardened ear wax and breaking it down into small flakes.


Background to your condition:

Ear wax is produced by tiny glands in the skin which line the ear canal. This process is important in maintaining cleanliness and helping to protect against infection. In most people, the thin layer of wax breaks down naturally into tiny flakes which are then lost from the ear almost unnoticed.

Some people produce large quantities of ear wax, however, which can build up and cause a blockage in the ear. As the blockage continues to grow, the first symptom is usually a feeling of discomfort and fullness in the ear. This can become painful and cause dizziness and some loss of hearing if left untreated. At this stage, the temptation to try to remove the wax using a cotton bud, or similar device, must be resisted. Excess ear wax is quite common, but is usually simple to treat, using wax-removing ear drops. Exterol ear drops work by softening and breaking down the wax into small pieces, which can then be released from the ear more easily. In many cases, this should avoid the need for syringing.



During your treatment: 

During use, a temporary bubbling sensation in the ear may sometimes occur. This is a normal part of therapy.

The build up of excess ear wax may be painful, especially if packed against the ear drum, and may result in some loss of hearing, dizziness or tinnitus. 

These effects may be aggravated by the wax expanding and creating pressure in the ear canal. In a similar way, this can also occur following, for example, absorption of water by the wax after swimming or showering, or from the use of ear drops, such as Exterol. 

Very rarely, unpleasant taste has been reported. If you encounter any of these problems, or if your symptoms persist or worsen, discontinue treatment and consult a doctor.


Precautions & Warnings when using this product:

As hardened ear wax softens, before it is removed or dispersed, it is inclined to swell in the ear canal. The use of ear drops may therefore be associated with a feeling of fullness in the ear and some temporary distortion of hearing, which may occasionally give rise to slight dizziness, impaired balance or tinnitus. If the ear canal has been abraded or otherwise irritated, as may occur if the ear has been wiggled to unblock it, or if wax removal has been attempted by using fingers, cotton buds or other implements, the use of Exterol may be inadvisable in case it coincides with inflammation or infection, which can cause discomfort or pain. 

If irritation or pain occurs during use or if symptoms persist, stop tretment and consult the doctor.

You should also seek medical advice if you experience any undesirable effects when using Exterol, or if the preparation is accidentally swallowed.

For your safety

Keep Exterol away from the eyes. In case of accidental contact, wash eye immediately with water; keep rinsing for 10 -15 minutes, holding the eyelids well apart and avoid getting the rinse liquid into the other eye. Consult a doctor if irritation persists.

You should carefully read all product packaging and labels prior to use


How to use Exterol: 

  • Exterol is for use only in the ears.
  • The same instructions apply to adults, children and the elderly:
  • Turn the cap anti-clockwise to break the seal. Remove the cap to reveal the applicator nozzle. Tilt head, and gently squeeze up to 5 drops into the ear. Leave for a few minutes and then wipe away any surplus with a tissue. Repeat if necessary in the other ear. Wash hands after use.
  • Repeat once or twice daily, if necessary, whilst symptoms clear. Treatment usually takes 3 to 4 days, after which an improvement in hearing should be noticed, with a reduction in the discomfort felt in the ear. Do not'plug' the ears with loose cotton wool during the treatment period. Always replace the cap after use and return the bottle to the carton.
  • In some cases, excessive wax may persist for more than 3 to 4 days, despite softening, or may be so hardened that ear drops alone are not sufficient to clear the ear canal. This may result in some temporary loss of hearing. In these cases, your doctor should be consulted for further advice.


When NOT to use Exterol

  • DO NOT use Exterol if you are sensitive to any of its ingredients (as listed earlier).
  • DO NOT use Exterol if your ear drum is (or has been) damaged, if you suffer from dizziness, or if there is any other ear disorder (such as pain, discharge, inflammation, infection or tinnitus).
  • DO NOT use Exterol after ill-advised mechanical efforts to dislodge wax using fingernails, cotton buds or similar implements, as such efforts can cause the ear's delicate inner lining to become damaged, inflamed or infected, whereupon the use of ear drops can be painful. For similar reasons, it is inadvisable to use Exterol for 2-3 days after syringing.
  • DO NOT use Exterol if anything else has been used in the ear.
  • DO NOT use Exterol if you have a history of ear problems, unless under close medical supervision.

If in any doubt whether to use Exterol, consult a doctor before use.


Useful Links

Alcohol & Drug Problems

Addaction ADFAM Alcohol Concern Alcoholics Anonymous Black Poppy Cocaine Anonymous Drugscope FRANK Heroin Helpline Hope UK Lifeline Methadone Alliance Narcotics Anonymous National Drugs Helpine Parents Against Drug Abuse (PADA) Release The Addiction Recovery Foundation


Act Against Allergy Allergy Matters UK British Allergy Foundation

Babies And Small Children

BLISS (Premature Baby Charity) British Defects Foundation

Bladder and Bowel

Continence Foundation CORE (Digestive Disorders Foundation) Gastroclub In Contact Irritable Bowl Syndrome Network NACC (National Association for Colitis and Crohn's Disease)


Breakthrough Breast Cancer Breast Cancer Care Cancer Research UK Cancer BACUP Cancerline UK Colon Cancer Concern Leukaemia Care Lymphoma Association Prostate Cancer Charity Sargent Cancer Care for Children The Mesothelioma & Asbestos Cancer Resource

Child and Teenage Health

ADDISS (Attention Deficit Disorder) Child Growth Foundation Child Health Advice Cystic Fibrosis Trust Children First

Contraception Pregnancy & Sexual Health

BPAS Brook Advisory Service Family Planning Association IVF/Infertility Marie Stopes UK Infertility and Parenting Forum


Diabetes Insight Diabetes UK Non-Insulin Therapies What's Your Diabetic Risk?

General Health and Medicines Information

Consumer Health Information Centre Food and Drug Interactions Medicine Chest Online NICE (National Institute for Clinical Excellence) National Pharmaceutical Association


Care Quality Commission Department of Health MHRA NHS Direct

Hearing and Sight

Action on Hearing Loss RNIB (Royal National Institute of the Blind)

Heart, Blood & Circulation

Anti-Coagulation Europe British Cardiac Patients Association British Heart Foundation Children's Heart Foundation Deep Vein Thrombosis HEART UK Haemophilia Society Sickle Cell Society Stroke Association


National AIDS Trust Terrence Higgins Trust You Choose


British Polio Fellowship National Meningitis Trust

Learning Disabilities and Medication

MENCAP Mental Health Medication Epilepsy Society Scope The Elfrida Society

Liver and Kidney

British Kidney Patients Society British Liver Trust Children's Liver Disease Foundation National Kidney Federation

Men's Health

Impotence Association Men's Health Forum Men's Health on the BBC

Mental Health

Depression Alliance Hearing Voices Network Making Space Manic Depression Fellowship Mental Health Foundation Mind Rethink Mental Illness SANE Young Minds

Migraine & Pain

Action On Pain Migraine Action Association Migraine Trust Pain Concern Pain Relief Foundation

Muscle, Bones & Joints

Arthritis Care Arthritis Research Campaign Back Care Brittle Bone Society Children's Chronic Arthritis Association National Ankylosing Spondylitis Society National Osteoporosis Society National Rheumatoid Arthritis Society UK Gout Society

Neurological Conditions

Alzheimer's Society Brain and Spine Helpline Epilepsy Action Epilepsy Bereaved Huntingdon's Disease Association MS Resource Centre MS Society MS Trust Muscular Dystrophy Campaign National Society for Epilepsy Parkinson's Disease Society

NHS Information

Directory of GP Websites National Obesity Forum NHS Direct NHS Website Weight Loss Surgery

Obesity and Eating Disorders

Eating Disorders Association

Older People's Health

Age Concern Alzheimer's Society Help The Aged

Oral Health

Dental Health Foundation Oral and Dental Health Colgate Website (Oral Health) UK and Ireland Dental Health Guide

Patients and Carers

Carers for Brain Tumour Sufferers Carers UK Patients and Carers Patients Association

Respiratory Conditions

Action Asthma Asthma UK British Lung Foundation Roy Castle Lung Foundation


Acne Assasin National Eczema Society Psoriasis Association Skincare Campaign

Smoking Cessation

ASH (Action on Smoking and Health) Quitline The Time is Right

Travel, Medicine and Health

Malaria National Travel Health Network and Centre


APSMD (Info on Vaccines for Children and Adults) UK Vaccine Group

Women's Health

Endometriosis SheTrustUK Family Planning Association Menopause Facts National Childbirth Trust Women's Health Information Yeast Infections