We dispense NHS prescriptions and will give advice on how to get the most benefit from your medicines. We keep a comprehensive stock of medicines and use a fast and an efficient wholesaler service to enable us to fill all prescriptions promptly.
We can dispense NHS repeat dispensing prescriptions issued by your doctor. Ask us for more information about this service.
All medicines are dispensed in child resistant containers unless you ask us not to.
Please remember: Keep all medicines out of the reach and sight of children. Our pharmacist can advise you on safe storage of medicines.
NHS Unwanted Medicines Service
Please return all unwanted medicines to the pharmacy where we will dispose of them safely.
NHS Health Advice and Self-Care
The pharmacist and our trained assistants are available for advice on all medicines and minor ailments. We can also give you advice on how to live a healthy life, for example, advice on how to stop smoking or healthy diets. Self Care information is also available on our user friendly website: pharmacykwik.co.uk We can also direct you to other sources of advice and assistance if we cannot help you ourselves.
Patient Medication Records
Our computer allows us to keep records of all your prescriptions dispensed by us. This helps us check for possible problems, such as interactions between medicines and will help us deal with any queries you may have.
We comply with the Data Protection Act and the NHS code of practice on confidentiality. If you want to discuss the records we keep, please ask to speak to the pharmacist.
We provide the above NHS services on behalf of:
NHS Bury Clinical Commissioning Group
21 Silver Street,
Bury, BL9 0EN
Tel: 0161 762 3100
Repeat Prescription Service
We offer a repeat prescription service. Please ask our pharmacist for further details about this.
We stock a vast range of over the counter medicines, vitamins and mineral supplements and other health & beauty products, please visit pharmacykwik.co.uk for further information.
We can advise on medical requirements for travellers, including anti-malaria treatments. We also stock a range of sun care creams, bite and sting relief creams, flight socks and over the counter travel sickness remedies.
We also provide Care Home Services, Home Delivery Services and a Gluten Free Food Supply Service. Please email or call to discuss these NHS enhanced services.
We can dispense private prescriptions as prescribed by your doctor. Please email email@example.com or call our team on: 0161 773 1456 with details of your prescription for more information including up to date prices.
If you would like any more information about any of the services mentioned in this leaflet, please call us on free phone 0800 023 2295 or email firstname.lastname@example.org
Comments, Suggestions, Complaints and Compliments
Our aim is to give the highest possible standard of service. We would like you to tell us what you think about the service we provide at this pharmacy.
If you have any suggestions, comments or complaints please speak to a member of staff either by calling PharmacyKwik on 0800 023 2295 or alternatively you can email is on email@example.com
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist will give you further information.
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services:
Patient Advice and Liason Service (PALS):
Care of The Patient Services Team,
Greater Manchester Commissioning Support Unit,
St. James House, Pendleton Way,
Salford, M6 5FW
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS. Please use the telephone number below to get in touch with ICAS or for further information:
Tel: 0808 802 3000
Our staff work extremely hard to provide you with the best possible service. Please treat them with the courtesy and respect they deserve.
We reserve the right to refuse to provide services to individuals who act in a violent, threatening or aggressive manner.
When we are closed:
When this pharmacy is closed, for any health problem advice and details of other health services, contact NHS Direct, 24 hours a day.
Call 111 or visit: www.nhsdirect.nhs.uk
Rear Unit, 56 Parksway,
Tel: 0161 773 1456
GPhC Premises Registration Number: 1116209
OPENING HOURS: Monday – Friday: 9am – 8pm | Saturday: 9am – 7pm
This pharmacy is owned by: Allbro’s Pharmacy Ltd.
Exterol Ear Drops (8ml Bottle): contains 5% w/w urea hydrogen peroxide as the active ingredient (the same active ingredient that is found in Otex products). It also contains the inactive ingredients 8-hydroxyquinoline and glycerol.
The active ingredient works by softening the hardened ear wax and breaking it down into small flakes.
Background to your condition:
Ear wax is produced by tiny glands in the skin which line the ear canal. This process is important in maintaining cleanliness and helping to protect against infection. In most people, the thin layer of wax breaks down naturally into tiny flakes which are then lost from the ear almost unnoticed.
Some people produce large quantities of ear wax, however, which can build up and cause a blockage in the ear. As the blockage continues to grow, the first symptom is usually a feeling of discomfort and fullness in the ear. This can become painful and cause dizziness and some loss of hearing if left untreated. At this stage, the temptation to try to remove the wax using a cotton bud, or similar device, must be resisted. Excess ear wax is quite common, but is usually simple to treat, using wax-removing ear drops. Exterol ear drops work by softening and breaking down the wax into small pieces, which can then be released from the ear more easily. In many cases, this should avoid the need for syringing.
During your treatment:
During use, a temporary bubbling sensation in the ear may sometimes occur. This is a normal part of therapy.
The build up of excess ear wax may be painful, especially if packed against the ear drum, and may result in some loss of hearing, dizziness or tinnitus.
These effects may be aggravated by the wax expanding and creating pressure in the ear canal. In a similar way, this can also occur following, for example, absorption of water by the wax after swimming or showering, or from the use of ear drops, such as Exterol.
Very rarely, unpleasant taste has been reported. If you encounter any of these problems, or if your symptoms persist or worsen, discontinue treatment and consult a doctor.
Precautions & Warnings when using this product:
As hardened ear wax softens, before it is removed or dispersed, it is inclined to swell in the ear canal. The use of ear drops may therefore be associated with a feeling of fullness in the ear and some temporary distortion of hearing, which may occasionally give rise to slight dizziness, impaired balance or tinnitus. If the ear canal has been abraded or otherwise irritated, as may occur if the ear has been wiggled to unblock it, or if wax removal has been attempted by using fingers, cotton buds or other implements, the use of Exterol may be inadvisable in case it coincides with inflammation or infection, which can cause discomfort or pain.
If irritation or pain occurs during use or if symptoms persist, stop tretment and consult the doctor.
You should also seek medical advice if you experience any undesirable effects when using Exterol, or if the preparation is accidentally swallowed.
For your safety
Keep Exterol away from the eyes. In case of accidental contact, wash eye immediately with water; keep rinsing for 10 -15 minutes, holding the eyelids well apart and avoid getting the rinse liquid into the other eye. Consult a doctor if irritation persists. You should carefully read all product packaging and labels prior to use
How to use Exterol:
When NOT to use Exterol
If in any doubt whether to use Exterol, consult a doctor before use.